This page is a courtesy English translation. The Spanish-language version is the authoritative one and prevails in case of any discrepancy. This is a reference template and does not replace review by an information-security specialist. Last updated: August 14, 2026.
1. Objective
To set out the general guidelines Ebenezer Soluciones Empresariales S.A.S. follows to protect the confidentiality, integrity, and availability of its own information and that of its clients, including information received through this website.
2. Scope
Applies to the accounting, tax, financial, and legal information Ebenezer manages while providing its services, as well as contact data received through the website, email, and WhatsApp Business.
3. Security principles
Confidentiality: each client's information is accessed only by authorized personnel who need it to deliver the service.
Integrity: reasonable measures are taken so information is not improperly altered.
Availability: information is kept available for legitimate use when needed.
4. Technical measures
The website is served over an encrypted connection (HTTPS/SSL).
Individual passwords and access control for company systems and email.
Periodic backups of clients' accounting and financial information.
Regular updates of the equipment and tools used to handle sensitive information.
5. Administrative and organizational measures
Access to each client's information restricted to the team directly assigned to their account.
Confidentiality commitments with the team.
Sensitive information shared only through verified channels (official email, registered WhatsApp Business).
6. Incident handling
If unauthorized access, loss, or leakage of information is suspected, Ebenezer will take immediate containment measures, assess the impact, and, where applicable, notify affected data subjects and the relevant authorities under Colombian law.
7. Shared responsibility
Clients are advised not to share sensitive information through unverified channels and to notify Ebenezer of any suspicious communication that appears to come from the company.